We Break It, We Replace It!* - Policy
While we will endeavour to do a thorough clean for you within a reasonable timeframe every time and we do like to pride ourselves in that a good job has been completed for you, we do ask you to be understanding in that our cleaners need realistic expectations of their duties, within realistic timeframes.
We ask you to be mindful that when you do have additional tenants and pets coming to stay with you after our original agreement for cleaning, they do create longer times in duties as does added duties and not extending times to accommodate these additional areas, will cause the cleaners to rush their workload to try and finish within the original time frame agreed upon, hence rushing causes poor and missed workmanship and much higher risk breakages.
Therefore, our "We Break It, We Replace It!*" Policy covers the following:-
We do cover breakages where
- any duties agreed upon in the allotted time at the original agreement which is the same allotted time at the time of breakage
- any newly added duties are covered when exchanged for any original duties which equals the same allotted time at the time of breakage
- any additional tenants and or pets who come to reside with you after the original agreement made and additional time has been extended appropriately will be covered at the time of breakage
We do not cover breakages where
- any newly added on duties allotted after the original agreement which do not include added time to reasonably complete those duties will not be covered
- any additional tenants and or pets who arrive after the original agreement which extends time on any original duties and does not include added time to reasonably complete those duties will not be covered